There are dozens of heating and cooling companies open for business in the DMV, all of which are likely waiting for your call. In a big metro area like ours, choosing the right one can be overwhelming.
How do you know which HVAC maintenance and repair team is going to provide the services and professionalism you are seeking?
A good HVAC company is reliable. Whether you need recurring maintenance or emergency repairs, knowing you have a reliable HVAC tech to call can improve your peace of mind and simplify your life. Your heating and cooling company should be punctual, follow through on their promises and come prepared with all the tools and equipment needed to do their job correctly and quickly.
Check reviews and see how other customers feel about the services they have received from HVAC companies you are considering. Does it seem like the company is dedicated to client satisfaction? Are they arriving on time, sticking to the prices they quote and respecting their clients’ property? There are a lot of people out there who aren’t shy about criticizing service providers when they’re disappointed, so if a company has a bad reputation on client satisfaction, it should be easy to uncover.
There is nothing more frustrating than having to wait at home all day for a technician, only to have them show up late or cancel on you. How respectful an HVAC company is of your time may have broader implications for how they generally treat their clients.
A company that’s late may not have enough technicians to meet their customers’ demands. Failures to notify you that they’re running late may be indicative of a lack of accountability in the company. HVAC companies must be able to coordinate their schedules accordingly. No technician should have you waiting hours on end.
Your heating and cooling technician should be respectful of your space. Inviting a stranger into your home requires a level of trust. Being mindful of the items in your home and your space is mandatory for any service professional, especially during these times. As the nation combats a pandemic, your HVAC technician should wear a mask, keep their distance and be in good health when in your home.
Any technician providing recurring maintenance for your HVAC system should be willing to stand behind their services. Knowing what types of guarantees a heating and cooling company offers before hiring them is important. They should always be transparent about their fees, services and warranties.
Warranties are especially important for big repairs and the installation of a new heating or cooling system.
Any company that’s dedicated to providing high-quality service and keeping your systems working properly should stand by their work. At Vito Services, we guarantee quality workmanship and offer a one-year guarantee on all parts and labor for every installation job.
The right HVAC company will likely have been around for years and have a number of highly experienced technicians. Classroom training isn’t all that matters. It takes about two to five years of on-the-job experience for an HVAC technician to become a truly qualified professional, which is why associate HVAC technicians should always be partnered with experienced HVAC veterans with the proper certifications.
Professionals should be confident in their diagnosis and be willing to explain and justify their recommendations in detail. Make sure your technician can discuss issues with you clearly and is willing to help you understand what it will take to fix your furnace, air conditioner or heat pump.
Vito Services has been serving Rockville, Maryland and customers throughout Prince George’s County and Montgomery County since 1934. For more than 80 years Vito employees have strived to exemplify all the attributes you’d look for in a great HVAC company.
We provide responsive 24/7 services for residential and commercial properties and our technicians are certified with the best HVAC training. We also offer a one-year guarantees on all parts and installation labor. Our company has many repeat customers because they know they can rely on our technicians to provide reliable, trustworthy and respectful service that they can count on.
That’s also why so many of our clients have joined our Vito VIP Club. VIP Club members get two HVAC maintenance checks and a plumbing safety check each year with their membership. They also get a 15 percent discounts on all plumbing, heating and cooling services and 24/7 priority service if they ever have plumbing or HVAC emergencies.
You can request an appointment on our website or by calling us at 1-800-GET-VITO (1-800-438-8486). Customers with emergency HVAC repair needs should call us 24/7 at 866-211-8536.